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Cancel within 24 hours of ordering. Return or exchange unworn pieces within 7 days of delivery, with the tag and seal intact. Size exchanges are free both ways, and refunds go back the way you paid. Custom prints work a little differently, because they are made for you alone.

Last updated: 27 September 2026

1.The short version

  • Cancel within 24 hours of placing your order. After that, it can no longer be cancelled. Custom prints can be cancelled within the same 24 hours, as long as printing has not started.
  • Return unused, unworn pieces within 7 days of delivery.
  • Tag and seal intact: a piece can only be returned or exchanged with its original tag still attached and its seal intact. If the tag or seal is missing or broken, it is not eligible for return or exchange.
  • Exchange for a different size within 7 days of delivery, free both ways.
  • Custom prints cannot be returned for a change of mind, but we reprint or refund them if they arrive misprinted or damaged.
  • Refunds go back to the way you paid: within five working days of a return reaching us, or within 5–7 working days of a cancellation.

2.Cancelling an order

You can cancel an order within 24 hours of placing it. After 24 hours, the order can no longer be cancelled.

  • Ready-made pieces can be cancelled at any point in the 24 hours after you place the order.
  • Custom prints can be cancelled within the same 24 hours, as long as printing has not started. Once the order shows as “On the press”, it can no longer be cancelled, even inside the 24 hours: your artwork is already going onto a garment made for you alone.

To cancel, email insiyaahusainn@gmail.com with your order number within 24 hours of placing the order. Once it is done, the order shows as “Cancelled” in your account.

If you had paid, the full amount, including GST and any delivery charge, is refunded to your original payment method within 5–7 working days of the cancellation. If payment had not gone through, there is nothing to refund.

Once the 24 hours have passed, you can still return a ready-made piece after it arrives, as described below.

We may occasionally have to cancel an order ourselves, for example if a piece has sold out or we cannot print the artwork supplied. If we do, we tell you why and refund you in full on the same timeline.

3.Returns

  • You have 7 days from delivery to return a ready-made piece.
  • It must be unused and unworn, with its original tag still attached and its seal intact.
  • To start a return, find your order number under Orders in your account, then email insiyaahusainn@gmail.com with it and tell us which pieces you are sending back. We email you a prepaid return label.
  • Pack the pieces securely, in their original packaging if you still have it, and hand the parcel to the courier.

If the tag or seal is missing or broken, the piece is not eligible for return or exchange. Please leave both in place until you are sure you are keeping it.

When the parcel reaches us we check it, and your refund is issued within five working days (see Refunds). If a piece comes back used, worn, washed or damaged, or with its tag or seal missing or broken, we cannot accept the return. If that happens, we will get in touch and send the piece back to you.

4.Size exchanges

Wrong size? Exchanges for a different size of the same piece are free both ways: we send you a prepaid label for the return and ship the new size at no charge. The same 7-day window applies, and so does the condition: unused and unworn, with the original tag still attached and the seal intact.

Every colourway is a closed run, so an exchange depends on the size you want still being in stock. If it has sold out, we refund you instead.

5.Custom prints

Custom prints are made to order from your artwork, in the size and colour you chose, so they cannot be returned or exchanged for a change of mind, and that includes choosing the wrong size. Please check the size guide and your proof carefully before you approve it.

If a custom print arrives misprinted (not matching the proof you approved) or damaged, we will reprint it or refund it, whichever you prefer. Let us know within 7 days of delivery, with your order number and a photo of the problem.

A print that matches the proof you approved is not a misprint, even if the proof showed a limitation in the artwork itself, such as a low-resolution image printing soft.

The same applies to bulk orders, which are also printed from your artwork.

6.Faulty, damaged or wrong items

If anything arrives faulty, damaged in transit or not what you ordered, let us know within 7 days of delivery, with your order number and a photo. We cover the cost of sending it back, and replace it or refund it in full, including the delivery charge.

If the parcel itself looks damaged when it arrives, a photo of the packaging helps us take it up with the courier.

7.Refunds

  • Where the money goes: back to your original payment method (the card, UPI account, bank account or wallet you paid with), through Razorpay. We cannot refund to a different account or in cash.
  • Returns: refunded within five working days of the parcel reaching us.
  • Cancellations: refunded within 5–7 working days of the order being cancelled.
  • How much: what you paid for the returned pieces, including GST and after any discount. The original delivery charge is refunded when you cancel an order, or when the return is because of a fault, damage or a mistake on our side. It is not refunded on other returns.
  • Your bank: once we have issued a refund, your bank or card provider may take a few more days to show it on your statement.

8.Payment problems

If money leaves your account but your order does not show as “Confirmed”, or you are charged twice for the same order, email insiyaahusainn@gmail.com with the payment reference from Razorpay’s confirmation. We will either confirm the order or refund the payment in full, to your original payment method within 5–7 working days.

9.Contact us

For cancellations, returns, exchanges or a question about a refund: